Refund policy

Returns
You may request a return within 7 days of receiving your order. The item must be unused, in its original packaging, with all accessories and the invoice or proof of purchase.

How to start a return
Call or WhatsApp 0319 977 8760 with your order number and a photo of the item. Please do not send anything back before we confirm the return.

Damaged or wrong item
Please check your parcel as soon as it arrives. If the item is damaged, faulty or not what you ordered, contact us within 48 hours and we will replace it or refund it.

Items we cannot take back
Used or opened personal care items, items without their original packaging, and any item damaged after delivery.

Warranty
Most of our products carry a one year manufacturer warranty from the date of delivery, where the manufacturer provides one. To make a claim, call or WhatsApp 0319 977 8760 with your order number and a photo or short video showing the fault. We will check the item and arrange a repair or replacement with the manufacturer.

Refunds
Once we receive the returned item and check it, we will confirm the refund. Refunds are sent to the original payment method, or by bank transfer for cash on delivery orders, within 7 working days.

Who pays the delivery charge
The Rs. 300 delivery charge is non-refundable. If the item is damaged, faulty or not what you ordered, we pay the cost of sending it back. If you change your mind, the cost of sending the item back is paid by you.

Questions
Call or WhatsApp 0319 977 8760.